Responsible AI

• Safety and moderation. Twos connects people who haven't met, so automated systems check short snapshots of video and the text of what's said for clear breaks of our Community Guidelines.
• Translation. If you and the other person speak different languages, AI can translate live so each of you hears and reads the conversation in your own language. It only runs on those calls, and you can turn it off during a call.
• Call quality. AI powers live captions and, if you ask, a conversation prompt.
• Better conversations for everyone. We study patterns across many calls, like which topics lead to good conversations, to improve Twos. This is combined across many people and isn't about you specifically.

Nobody at Twos watches or listens to your one-on-one calls. Automated systems can act quickly to stop clear harm, and our safety team sees only what was flagged or reported: the video snapshots and caption excerpts involved. To improve translation, our team may review a small sample of translated lines. If you think we got something wrong, write to us at hello@twos.net and a person on our team will review it.

• We don't sell your data or share what you say with advertisers.
• We don't allow our AI partners to train their models on your calls.
• AI never poses as a person on your calls.

Text from a call is used for safety checks, to check translation quality, and to learn which topics make for good conversations. Twos then deletes its copy within 14 days, unless we need it for a safety investigation or legal reasons. Some of our AI partners may keep data longer to monitor for abuse, as listed below.

We keep some information about calls, like how long they lasted, your feedback, and the topics that came up, to understand what makes conversations good and improve Twos. We use aggregated or de-identified information wherever we can, and none of this needs a recording or a full transcript.

Summaries of calls with another person are only created when everyone on the call has opted in. Whether or not you opt in to summaries, call text is still used for safety checks, translation, and de-identified analysis of which topics make good conversations.

We hold our AI partners to strict limits: they handle your data only to provide Twos, and they may never train their models on it. Where a partner keeps nothing at all, that's zero data retention.

• Amazon Web Services (safety checks): zero data retention. Nothing is kept after each check.
• OpenAI (translation, captions and safety checks): may keep data for up to 30 days to monitor for abuse.
• Anthropic (safety and translation quality checks): may keep data for up to 30 days to monitor for abuse.
• Google Gemini (live translation): may keep data for up to 55 days to monitor for abuse. A call's translation session may be kept for up to 24 hours so a dropped connection can pick up where it left off.
• Stream (runs the call): carries your call's audio and video and turns speech into text for captions. It deletes its copy of call transcripts after 14 days.

Translations and captions can be imperfect. If something seems off, or a call made you uncomfortable, report it in the app.

You can turn off translation during a call, and you can delete your account at any time in Settings. Questions: hello@twos.net.